Return/Cancellation Policy

Non-Refundable Rate
100% of the total amount of the reservation is due at the time of booking. This amount will not be refunded in the event of cancellation or no-show.

Flexible/BAR Rate
Cancellation can be made free of charge up to 3 days before check-in. In the event of cancellation after this period or in the event of a no-show, the total amount paid will not be refunded. In the event of a no-show, the amount will be charged at 100%.

Returns and Exchanges Policy

To manage and change your reservation you will need to contact the reception directly:

Quinta do Furão:
info@quintadofurao.com
Aqua Natura Madeira:
info@aquanaturamadeira.com
Aqua Natura Bay:
info@aquanaturabay.com
Studios by Aqua Natura Hotels:
info@aquanaturastudios.com

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